Management

Create a Case Study from an Organisation of your choice

relevant to Operations Strategy
Strategy/Management.
Please see below an indicative (but not exhaustive) list based on the content of
the module:
– Processes Analysis
– Logistics and Distribution Strategies
– Estimation and
– Inventory Management
– Distribution and Warehousing
– Performance Measurement
– Application/Implementation of new technologies (Big Data, Internet
of Things, Drones, 3D Printing, Augmented Reality, Artificial
Intelligence etc.)
– Quality Management
– Project Management
By constructively utilising
your extensive independent reading,
issues in the case study of your choice.

C/W TYPE Create a case study
HAND-OUT
DATE

28/06/2019

LEARNING OUTCOMES
Upon completion of this piece of coursework, a student will be able to:
LO1 – demonstrate a critical understanding of the role of Operations management within
Organisations
LO2 – demonstrate a critical understanding of the role of Supply Chain Management and
Logistics
LO3 – evaluate the impact of Operations, Supply Chains and Logistics to organisations
the globe and in different industrial settings

Operations and Supply Chain Management
Operations and S
Managem
Coursework H

PROGRAMME EMBA-Accredited
UNIT TITLE Operations
Management
SEMESTER/SESSION Spring 2019
LOCATION Sheffield University

Dr Y. Polychronakis
Michaelides

STAFF OFFICE N/A

y.polychronakis@salford.ac.uk z.m.michaelides@liverpool.ac.uk

CONTRIBUTION 100 % of the module final mark
Create a Case Study from an Organisation of your choice focusing on a
Operations Strategy/Management or to Logistics &

Strategy/Management.
Please see below an indicative (but not exhaustive) list based on the content of

Processes Analysis and Facilities Layout
ogistics and Distribution Strategies
Estimation and Demand Forecasting
Inventory Management
Distribution and Warehousing
Performance Measurement
Application/Implementation of new technologies (Big Data, Internet
of Things, Drones, 3D Printing, Augmented Reality, Artificial
Intelligence etc.)
Quality Management
Project Management

By constructively utilising the knowledge gained during the course
your extensive independent reading, critically discuss and analyse the pertinent
issues in the case study of your choice.
Create a case study
SUBMISSION
DATE

03/09/2019 FEEDBACK
DATE

Upon completion of this piece of coursework, a student will be able to:
demonstrate a critical understanding of the role of Operations management within
demonstrate a critical understanding of the role of Supply Chain Management and
evaluate the impact of Operations, Supply Chains and Logistics to organisations
the globe and in different industrial settings

Operations and Supply Chain Management 1
Supply Chain
ment
Handout

Accredited by AMBA
Operations & Supply Chain
anagement
9
Sheffield University

z.m.michaelides@liverpool.ac.uk

100 % of the module final mark

focusing on a problem
Logistics & Supply Chain

Please see below an indicative (but not exhaustive) list based on the content of

Application/Implementation of new technologies (Big Data, Internet
of Things, Drones, 3D Printing, Augmented Reality, Artificial

the knowledge gained during the course and through
critically discuss and analyse the pertinent

FEEDBACK

demonstrate a critical understanding of the role of Operations management within
demonstrate a critical understanding of the role of Supply Chain Management and Global
evaluate the impact of Operations, Supply Chains and Logistics to organisations around

Coursework Handout: Operations and Supply Chain Management 2
LO4 – synthesise key factors to measure the performance levels of key actors in Operations and
Supply Chains
LO5 – recognize the importance of improved customer service levels and how this can be
attained via the integration of Operations and Logistics & Supply Chain Management
LO6 – demonstrate a critical understanding of Systems/Process management as well as
Forecasting and Inventory management
LO7 – examine the warehousing and transportation functions and its importance to elevated
customer service levels
LO8 – understand the role of the Internet of Things and Big Data in the Operations,
Supply Chains and Logistics
LO9 – recommend possible avenues for improving efficiency and effectiveness in various
processes, supply chains and logistical industrial settings
LO10 – perform a thorough academic research on Operations, Supply Chain and Logistics issues
ASSESSMENT CRITERIA
A BARE PASS mark must have:
Interpretation and scope: A clear attempt to present a case study on the area of Operations & SCM
management. There is sufficient organization of the data of the case study.
Understanding of topic: Basic awareness of Operations & SCM management principals must be
evident. Some understanding of the Operations & SCM tools and techniques used must be
demonstrated. The relevance of principals and tools with the case examined must be clear.
Use of literature: There must be evidence of independent literature review research. At least 10
references must be included. The appropriate cross-references must be included in the
assignment.
Evaluation and synthesis of evidence: The information collected and presented, must be used in the
Operations & SCM tools and techniques. Results must be clear and specific.
Critical analysis: A discussion evaluating the results must be present. There must be a clear effort
to evaluate the results using the literature presented.
Structure, logical development: The proposed structure must be used. The material presented
must have a logical sequence.
Executive Summary: Executive summery must exist. It must at least define the scope of the
assignment and the main results.
Conclusion: Must draw together the main results and discussion points.
Spelling, grammar and syntax: A good use of English. Some errors are accepted such as
punctuation, misuse of words, spelling and sentence construction.
Writing Style: An authoritative style and language should be used.
Presentation of data and references: Data must be presented and organized with the use of Figures
and Tables. Figures and Tables must have all the necessary headings and labels to allow easy
understanding of the data. Figures and Tables must be numbered to allow cross-references and
must have an explanatory title. Only the necessary amount of information will be included in the
main body of the assignment. The rest of the information will be presented in Appendix.
Overall presentation: A satisfactory overall presentation is necessary.
A SOLID PASS mark must have all the above plus:
Interpretation and scope: The work presented has a clear case study format. Results are properly
organized.
Understanding of topic: Clear understanding of Operations & SCM management principals must be
evident. Clear understanding of the use of the Operations & SCM techniques and tools. Only the
appropriate tools for the case analyzed must be used.
Use of literature: More than 10 references from reputable journals and articles must be used. No
cross-reference to material handed in the classroom. Very small match in TURN-IT-IN evaluation.
Evaluation and synthesis of evidence: High quality of analysis of the information collected and
presentation of results.
Critical analysis: Results must be critically discussed and compared with literature review and

Coursework Handout: Operations and Supply Chain Management 3
other business benchmarks.
Structure, logical development: The sequence of arguments must “flow” clearly to results and
conclusions.
Executive Summary: Executive summary must have appropriate length and contain the scope the
main arguments and the final results.
Conclusion: Summarizes all key points, issues and outcomes. Must include a clear recommendation
based on the outcome of the analysis.
Spelling, grammar and syntax: A good use of English. Minimal errors such as punctuation, misuse of
words, spelling and sentence construction.
Writing Style: Effective use of business report style. Clear and easy to read.
Presentation of data and references: As above plus good presentation of Figures and Tables that
allow fast communication of the information.
Overall presentation: A very good overall presentation is necessary.
A FIRST CLASS mark must have all the above plus:
Interpretation and scope: Excellent definition of the situation discussed and analyzed. All significant
points are identified and covered. All necessary information is presented in the appropriate format.
Understanding of topic: Excellent understanding and exposition of Operations & SCM management
issues. Insightful and well informed. Good awareness of nuances and complexities of Operations &
SCM with other operation activities. The topic is focused and clearly defined.
Use of literature Excellent use of related evidence to support arguments/points. Substantial
evidence of independent research that exceeds the basic requirements. Practically no TURN-IT-IN
matches in literature.
Evaluation and synthesis of evidence: Substantial evaluation and synthesis of source material and
numerical results. Evaluation of interactions with other business areas. High level of numerical
analysis.
Critical analysis: Excellent standard of critical analysis. Questioning but unbiased approach of
current practices. Clear evidence of independent thought. Critical discussion of numerical results.
Structure, logical development: Convincing case made. Aims, arguments and conclusions fully
compatible.
Executive Summary: Clearly defines subject. Includes aims, approach and conclusions
Conclusion: Excellent. Accurately identifies and summarises key points/ issues/ outcomes. Uses
appropriate number of numerical results to support outcomes.
Spelling, grammar and syntax: Very high standard. Negligible errors.
Style: Very effective use of English. Clear and easy to read.
Presentation of data and references: Excellent use of relevant data, examples, figures, models. Data
are clearly and effectively summarized with the use of appropriate tables or figures. References
accurately cited and listed.
Overall presentation: Excellent presentation. Carefully organised and well presented. Students’
Handbook followed.

DETAILED DESCRIPTION
Delegates are asked to implement an Operations & SCM Management construct discussed during
the module in their own organisation. The evaluation should be in the form of a report (such as to
the board of the organisation) and should (typically) contain the following information:
 Front page
– Presenting a title for the report and the name of the student
 Executive summery
– up to a page
– overview of the problem analysed,
– solution selected,

Coursework Handout: Operations and Supply Chain Management 4
– results achieved and
– any other key information for the assignment.
 Introduction:
– 1⁄2 to 1 page.
– briefly describing the area/company (or the department) involved and
– the type Operations carried out
 Description of current situation:
– 1-2 pages
– At case study style and ending with clear description of the problem.
– MAKE SURE THAT THE PROBLEM STANDS OUT.
– Presentation of numerical information, process flows or other data that will support the
analysis.
– Where appropriate estimation of the financial losses due to this problem.
 Possible solutions
– 1-2 page
– Analysis the data and evaluation of results
– Propose out one or more possible improvements/solutions for the problem you examine.
 Proposal of a new procedure or change:
– 1-2 pages
– Based on analysis presented in the previous chapter.
– Justification of why you choose the specific improvement/solution and why you rejected the
rest.
– Present references, literature review, further information and previous work or experience
of others
 Description of the new situation in the company.
– up to 2 pages
– What changes of the existing process the new situation will bring
– What is the new process flow chart
– What differences there will be in employees’ activities.
 Justification of change
– 2 to 3 pages
– Analysis showing specific improvements in financial (where appropriate) and/or other terms
– Flowchart showing depicting the new status quo
 Implementation plan
– up to 1 page
– (eg Gantt chart or other scheduling/planning technique) with time scales and milestones
– A few comments on the main points of the implementation plan.
 Conclusion and recommendation
– up to 1 page
– Must bring together all information presented in the report.
– Must have a clear recommendation for the problem discussed.
 References:
– at least 10 references from reputable sources should be used.
– Harvard reference style should be used according to Student Handbook.
– no limit to its size.
– Try not to repeat the same reference more than a couple of times.
Length of chapters is indicative and is possible to vary in order to allow better presentation of the
situation presented.
SUBMISSION
Students are expected to submit:
 Students are expected to electronically submit a copy of their assignment that contains the
following chapters:
Front page – Executive summery – Introduction – Description of current situation –

Coursework Handout: Operations and Supply Chain Management 5
Possible improvements/solutions – Proposal of a new procedure or change – Description
of the new situation – Justification of change – Implementation plan – Conclusion and
recommendation – References – Appendix

NOTE
All sentences or passages quoted in this coursework from other people’s work should be
specifically acknowledged by clear cross-referencing to author, work and page(s). Failure to do
this amounts to plagiarism and will be considered grounds for failure in this coursework. It is on
the instructor’s discretion to contact an oral examination, which will result to the award of the final
grade to that particular piece of coursework.
TURN IT IN REQUIREMENT
Apart from the usual e-copy submission, this piece of coursework is required to be submitted to
turnitin plagiarism detection software at:
www.turnitin.com
at a date no later than the submission date. This is an absolute requirement for releasing a mark.
Brief instructions on how you can set up your profile and submit your work can be found at:
http://www.turnitin.com/static/training_support/tii_student_qs.pdf (text)
http://www.turnitin.com/static/training_support/sdfvl1.html

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