Employee Onboarding Program

CLASS: HRMD Current Perspectives in Training and Development
Final Project: Developing a Proposal for a New Employee Onboarding Program
It requires you to synthesize what you have learned throughout the term to create
a proposal for a new employee onboarding program. This is a major research
and writing assignment that addresses all course objectives.
Adapted from:
Jones, F. S. (2008). Organizational entry and socialization (OES) – A case study. Retrieved from
Jill has accepted a position as a business consultant in your company. She has an
MBA and five years of experience as a business consultant. Jill was happy at her
previous job, but was drawn to your company by promises of high visibility consulting
assignments, fast-track promotional opportunities, a higher salary, and performance-
based bonuses.
On Jill’s first day, she is greeted by the department’s administrative assistant, who
profusely apologizes that Jill’s manager will be unable to meet with her until 11:00 a.m.
The manager is in a meeting that is running longer than expected. The administrative
assistant escorts Jill to her new office and gives her a stack of papers to complete. She
tells Jill that she will be back in about an hour, and shows Jill the restroom and the
break room before she hurries back to her cubicle.
Jill looks around her office and notices that she has no supplies. There is a computer
on the desk, but she doesn’t have a password and can’t find any instructions for how to
log on. Using her own pen, Jill completes the forms in about 15 minutes. As she’s
working, a few people pass by her office, but no one stops to greet her and since they
all seem rushed, Jill doesn’t introduce herself. After about an hour, Jill’s manager
comes into the office. The manager apologizes for not being available to greet Jill and
hands her four large binders, one for each project Jill will be working on. The manager
tells Jill she should spend the remainder of the day reading the content in the binders
and preparing for a meeting the next morning, when she will present her ideas for how
to proceed in each of the projects. The manager also gives Jill a list of 10 online
orientation courses and tells her that in accordance with human resources policy she
must complete all 10 within the next two weeks. Unfortunately, since the IT department
is backlogged, it might take a day or two to get Jill access to the system. In the
meantime, the manager suggests that Jill keep herself busy by reading the project
binders and introducing herself to her colleagues. The manager tells Jill that there is a
deli across the street where she can have lunch, and that the human resources
department is located on the third floor. Someone from HR will take care of the
paperwork Jill completed and make sure she gets her employee ID; HR will also give Jill
a tour of the facility. The manager then rushes off to another meeting before Jill can ask
any questions.

p. 2
Jill makes her way to the third floor, where she is directed to a classroom filled with rows
of computer terminals. Although there are three new hires from other departments
present, no one from HR is there to greet her. After about five minutes, an HR
representative comes into the room, boots up the computer, introduces himself, and
proceeds to read from a series of PowerPoint slides. He answers some questions but is
unable to answer all of Jill’s questions, such as the effective date for her benefits. Once
he finishes his presentation, he introduces a representative from the IT Department,
then leaves the room. The IT representative also uses a PowerPoint presentation and
rushes through key information, including how to log into the system and how to
connect desktop computers to the shared printer. The IT representative tells the
employees that all of the information she has presented is available on the company’s
intranet. When she finishes her presentation, she tells the new employees to return to
their departments.
Jill goes back to her department. Two of her new co-workers stop by her office and
invite her to lunch. During lunch they warn Jill that it can take a long time to get access
to the different computer systems she will need to do her work and tell her she should
make daily phone calls to Tech Support. They also tell her that if she has any questions
about her consulting assignments, she should ask one of them, because the manager is
fairly new and still doesn’t really know the company’s processes and systems.
After lunch, Jill returns to her office and asks the administrative assistant for a company
directory or a departmental contact list. The administrative assistant tells Jill that all
contact information is available on the company intranet and that she had called Tech
Support to ask them to put a rush on getting access for Jill. She assures Jill that she
will have access to the intranet within 24 hours; however, it will take longer to get her
access to the project management system and the expense reporting system. Jill goes
back to her office and begins reading the project binders so she can prepare for the
morning meeting with her boss.
Six Months Later

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